URBAN RESEARCH / Mobile-First Ecommerce Redesign
- URBAN RESEARCH is a Japanese apparel brand that expanded to Taiwan in 2014. Despite strong ecommerce growth, there was a quiet structural problem: around 80% of users were browsing on mobile but switching to desktop to check out. The site had been built desktop-first, the checkout flow had too many steps, and the visual identity was falling behind where Japanese apparel brands were heading.
- I led the redesign and platform migration, starting with stakeholder interviews to align on priorities. I audited the checkout flow, benchmarked the visual direction against comparable Japanese brands, and ran user testing on proposed changes. One counterintuitive finding: removing guest checkout - in favor of a single registration flow — actually simplified the user journey and reduced drop-off. New features including product rankings, a lookbook section, favorites, and back-in-stock notifications rounded out the scope based on customer and sales-team input.
- Post-launch, mobile usage climbed to over 85% and the business has seen consistent year-on-year sales growth since.